Adults only. Kings and Queens Adult Store is intended for adults aged 18 and over, or the higher legal age required where you live. Please use the site lawfully and provide accurate information when contacting us or placing an order.

Products and orders. Review the product description, materials, sizing, instructions and warnings before purchasing. Follow manufacturer instructions. Products are for personal use and are not a substitute for medical advice. Availability and prices can change; the total price, applicable tax and shipping must be displayed before payment. An order request is subject to availability and acceptance. If an item cannot be supplied, we will contact you and arrange the applicable refund for any payment received.

Questions and changes. Contact us about order corrections or cancellation as soon as possible. We will confirm whether the request can be accommodated based on the order's status. These policies do not limit rights provided by applicable law. Updated terms apply to future use and orders; the terms provided with an existing purchase continue to apply to that purchase.

Information you provide. Our Contact Us form collects your email address and question, plus your name if you provide it. Shopping and checkout may require contact, billing, delivery and order information. We use this information to respond to requests, process accepted orders, arrange delivery and maintain necessary business records.

Service providers. This website uses HighLevel/LeadConnector to host store and contact features. Providers involved in hosting, payment processing and delivery may process information needed for those services. Website services may also process technical information such as browser details, IP address and cookies used for site functionality. Please do not send card numbers or sensitive personal information through the contact form.

Your choices. You can manage cookies through your browser. To request access, correction or deletion of information you provided, use Contact Us. Requests are subject to identity verification and applicable recordkeeping requirements. Retention depends on the purpose of the information and legal obligations. This notice will be updated when new communication or marketing features are added.

Rates and services. Available carrier services depend on the items, destination and shipping requirements. Shipping and handling charges depend on packed weight, package dimensions, destination, service level and applicable carrier surcharges. UPS is our planned primary carrier. Review the services and total charges available at checkout before payment. If no shipping quote is available, please contact us for assistance.

Timing. Carrier delivery estimates are separate from order processing time. If we cannot ship within a stated timeframe, we will notify you with a revised shipment date and the option to agree to the delay or cancel for a refund. Where no shipment timeframe is stated, applicable legal shipment and refund requirements still apply.

Delivery assistance. Check your delivery address carefully. For a missing, damaged or incorrect delivery, use Contact Us with your order reference and a description of the issue. Keep the packaging while we review the problem.

Contact us first. Before sending anything back, use Contact Us with your order reference, item and reason for the request. We will confirm eligibility, return instructions and any applicable return shipping cost before you ship a return. Please do not mail a return without instructions.

Intimate products. Hygiene and product condition affect return eligibility. Keep items unused, unopened and in their original packaging when requesting a change-of-mind return. Contact us separately about defective, damaged, incorrect or misdescribed items; opening packaging does not remove rights you may have for those problems.

Resolution. Approved refunds and any applicable deductions will be explained before the return is completed. Refund timing depends on the payment provider after the refund is issued. Nothing in this policy limits rights under applicable consumer law. If we cannot fulfill a paid order, any refund due for unshipped merchandise will be issued as required by law.